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  • 9 Common Delusions About High Performance (Strategy)  By : Patsi Krakoff, Psy. D.
    Do you really know what contributes to your company’s high performance — or are you making assumptions based on faulty logic? It turns out that most of the data regarding why one company succeeds and another fails is rife with errors in thinking and researcher bias.

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  • Judgment: Making Great Calls  By : Patsi Krakoff, Psy. D.
    What is the fundamental essence of leadership? Is it the ability to make consistently good judgment calls?

    Realistically, leaders are remembered for their best and worst judgment calls, especially when the stakes are high, information is limited and the correct call is far from obvious.

    In the face of ambiguity, uncertainty and conflicting demands, the quality of a leader’s judgment determines the entire organization’s fate.

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  • The Quest for Great Customers  By : Patsi Krakoff, Psy. D.
    Most CEOs hope a stronger focus on customers will protect them from eroding profit margins & commoditization. But getting closer to customers is not a matter of installing better CRM systems or simply measuring satisfaction levels.

    We now have the ability to connect with buyers in more meaningful ways -- but perhaps we’re overlooking the fundamental elements of a good customer relationship program:intimacy and trust.

    Let’s take a look at what’s wrong with most relationship marketing.

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  • Rethinking the Future: Leadership for the 21st Century  By : Patsi Krakoff, Psy. D.
    The industrial age of business was a system that operated with linearity and logic. This is giving way to new forms of outsourcing, minimization of scale, an emphasis on profit centers, networks and other forms of organization.

    When an old paradigm crumbles, we experience frequent bursts of creative thinking. Accompanying this is an equivalent degree of chaos and confusion, with feelings of uncertainty.

    This article examines leadertship for the 21st century & preparing for the future.

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  • Leadership: Facing Moral and Ethical Dilemmas  By : Patsi Krakoff, Psy. D.
    In 2001 in the U.S. alone, 257 public companies with $258 billion in assets declared bankruptcy. This was a huge increase over the previous year's record of 176 companies with $95 billion.

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  • Going Global: Are You Ready?  By : Patsi Krakoff, Psy. D.
    As opportunities for global expansion increase, so does the trend toward more diversity in the workplace. Successful companies are recruiting professionals with different backgrounds, cultures, styles and motivations. Yet this great resource presents increased possibilities for misunderstanding and cultural blunders.

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  • Creating an Execution Culture – A Leader’s Most Important Job  By : Patsi Krakoff, Psy. D.
    In the year 2000 alone, forty CEOs of the top 200 companies on Fortune’s 500 list were removed – fired or made to resign. When 20 percent of the most powerful business leaders lose their jobs, something is clearly wrong.

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  • Where Have All the Good Managers Gone?  By : Patsi Krakoff, Psy. D.
    Nobody aspires to being a good manager these days. So much attention and resources are devoted leadership development, and everyone wants to be a great leader. Yet leaders all have to manage people. The separation of management from leadership is dangerous. Leading without good management results in a failure to execute. Let’s get back to good, strong managing. But what does that mean?

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  • Are You Ready for the Future?  By : Patsi Krakoff, Psy. D.
    Is your organization looking forward, or is it focused on the problems of the present and immediate short-term competition?

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  • A Leadership Map for the Future  By : Patsi Krakoff, Psy. D.
    Predictions for the future can be stimulating and challenging, especially if one is a top executive in a business enterprise attempting to make strategic decisions. Our rapidly changing global environment presents problems never before encountered. No one knows what will be required of leaders in the future, but some speculation is worthy of our attention.

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  • Making Strategy Everyone's Job  By : Patsi Krakoff, Psy. D.
    After years of reengineering, downsizing and optimizing operational efficiencies, companies are now focusing on new ways to generate distinctive competitive advantages. Strategic planning is back, but with a difference: it is no longer the domain of the CEO and senior executives.

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  • Making Strategy Everyone's Job  By : Patsi Krakoff, Psy. D.
    After years of reengineering, downsizing and optimizing operational efficiencies, companies are now focusing on new ways to generate distinctive competitive advantages. Strategic planning is back, but with a difference: it is no longer the domain of the CEO and senior executives.

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