Articles in Home | Business Articles | Managing Title|Newest|Oldest The Business Case for Happy Companies - Managing  By : Patsi Krakoff, Psy. D. Why do so many companies have uninspiring leaders and uninspired employees who plod along with little — or the wrong — motivation? Why are corporate decisions still being made for the short term, undermining morale and jeopardizing business success? Happiness is not a result, but a cause, of success. It’s key to fully realizing an organization’s “return on people” (ROP), which entails bringing out their best talents, strengths, passions, interests, knowledge and skills. ==== Managing Across Generations: Motivating Gen Xers  By : Patsi Krakoff, Psy. D. Younger generations — the so-called Gen Xers and New Millennials — comprise half the U.S. work force. The other half consists of 45% Baby Boomers and 5% veterans, many of whom are charged with motivating newer employees. But what happens when generations don’t share the same values and beliefs about workplace success? ------ No More Jerks at Work: Preventing Desk Rage  By : Patsi Krakoff, Psy. D. It’s a sign of the times when a well-known Stanford professor and best-selling author publishes a book titled The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t (Warner Business Books, 2007). Certainly, everyone knows what Robert I. Sutton is talking about. We’ve all experienced the nastiness of a tormentor or unconstrained egomaniac who abuses power and intimidates others. Jerks do not go undetected for long. Raging maniacs are easy to catch and discipline. Human Relationships at Work: The New Frontier  By : Leaders and managers can study, train and be coached. But if they fail to work on their interpersonal skills, they will not succeed when given more complex responsibilities. The ability to relate to and connect with others helps confer influence and leadership success. The best managers in the world are not only experts in systems, processes and technical competencies. They are also proficient at managing their employees, personal strengths and preferences. Thus, they increase employee engagement and productivity. Unfortunately, most people’s experience with bosses falls short of these goals. -- Managing Yourself: Are You Ready for a Coach?  By : The world of work is changing, and fast. Having a successful career means continually learning and adapting to rapidly evolving environments. You can’t do it alone. Coaching yourself is like the blind leading the blind: You can’t know what you don’t know -- Dealing with Difficult People  By : They’re everywhere. Walk into any workplace and you’ll find them. Regardless of your company’s success or employee-friendly culture, difficult people pose challenges for managers and team leaders each day. “People problems” are often cited as the most challenging — and time-consuming — part of a manager’s job. One study found that 42 percent of managers’ time is spent on defusing office conflict. - The Quest for Great Customers  By : Patsi Krakoff, Psy. D. Most CEOs hope a stronger focus on customers will protect them from eroding profit margins & commoditization. But getting closer to customers is not a matter of installing better CRM systems or simply measuring satisfaction levels. We now have the ability to connect with buyers in more meaningful ways -- but perhaps we’re overlooking the fundamental elements of a good customer relationship program:intimacy and trust. Let’s take a look at what’s wrong with most relationship marketing. - Survival of the Fittest: Feedback is not for Sissies  By : Patsi Krakoff, Psy. D. In order to be persistently successful, people and organizations need to adapt continually to their environment. This requires information from the environment. The more open the feedback loops, the more effective the adaptation and change can be. Few leaders have truly open and honest feedback within their organizations -- Leadership Power Stress: Creating Renewal  By : Patsi Krakoff, Psy. D. Effective executives often find themselves caught in a cycle of stress and sacrifice, without any possibility or time for recovery or renewal. Most of those who make it to the top have proven track records for influencing others, getting teams to work together and achieving results. Yet even the most adept leaders end up experiencing "power stress." How can leaders learn to manage themselves and avoid falling into dissonance? -- Information Overload: Taming the Electronic Beasts  By : Patsi Krakoff, Psy. D. Frantic, forgetful, fragmented and flummoxed. Does this describe you or someone you work with? If so, you’re not alone. Many smart leaders are being swept up by today’s frenetic, globalized, technology-driven lifestyle. This article discusses ways to deal with information overload in order to better manage energy. -- Finding True Meaning at Work  By : Patsi Krakoff, Psy. D. Recently there has been discussion among consultants, business owners and CEOs about the search for soul in the workplace. While most agree that religion is not an appropriate topic to approach at work, leaders are examining the role of true meaning and purpose in the corporation, both on an organizational and individual level. -- Emotional Intelligence in the Workplace  By : Patsi Krakoff, Psy. D. The concept of emotional intelligence became popular after the immense success of Daniel Goleman's book in 1995: Emotional Intelligence, Why it can matter more than IQ. -- Preventing Executive Burnout  By : Patsi Krakoff, Psy. D. The atmosphere at work has changed. The pace of change keeps accelerating. Today's managers are experiencing a whole new order of exhaustion. -- Making Strategy Everyone's Job  By : Patsi Krakoff, Psy. D. After years of reengineering, downsizing and optimizing operational efficiencies, companies are now focusing on new ways to generate distinctive competitive advantages. Strategic planning is back, but with a difference: it is no longer the domain of the CEO and senior executives. -- Executive Coaching Is Hot  By : Patsi Krakoff, Psy. D. Driving the trend in executive coaching is the business reality which makes good staff hard to get and harder to keep. In the need for constant change to stay competitive, companies see coaching as a way to help valued employees develop swiftly in the changing business environment. -- Love 'Em or Lose 'Em: Retaining Talented Employees  By : Patsi Krakoff, Psy. D. Retaining key employees is still the number one problem for corporations. Even when there is a slower economy, attracting and holding top talent is a serious concern. After 20 years of down-sizing, it may seem ironic that corporations are now in a panic about losing employees. -- Living with Job Insecurity: The Future of Work  By : Patsi Krakoff, Psy. D. In a ruthless, globally competitive market, companies can no longer afford the luxury of holding on to more employees than they need. Workers who are not contributing fully to the bottom line are let go. -- The Business Case for Coaching  By : Patsi Krakoff, Psy. D. Coaching paves the way for decision makers to create higher levels of organizational effectiveness through dialogue, inquiry and positive interactions. Coaching creates awareness, purpose, competence and well-being among participants. Coaching is NOT another feel good exercise based in soft skills that has no correlation to the bottom-line. This article examines the ROI of coaching in businesses. -- Creating a Climate of Innovation  By : Patsi Krakoff, Psy. D. An enterprise that does not innovate will not survive long. And management that does not learn to innovate and foster creativity will not last long. -- Creating Powerful Teams  By : Patsi Krakoff, Psy. D. Teams are the most common business unit for high performance. Although the word gets used loosely and not always appropriately, there is universal acceptance that teams create opportunities for high performance results. -- Managing Dynamic Change  By : Patsi Krakoff, Psy. D. Today's fast-paced economy demands that businesses change or die. Few companies manage transformations as well as they would like. It is said that anywhere from 50 to 80 percent of all change initiatives fail. -- Getting the Most out of Executive Coaching  By : Patsi Krakoff, Psy. D. When used for the right reasons and with competent practitioners, executive coaching can provide significant and lasting benefits for both individuals and organizations. But like other innovations, coaching is in danger of becoming just another business fad. When not effective, it can cause harm to individuals and organizations and waste large amounts of money. -- Sustaining Results: Balancing People, Values and Business  By : Patsi Krakoff, Psy. D. In the last few years several books have addressed why some companies are more enduring than others. What distinguishes the great from the merely good? What factors contribute to sustaining success in today’s rapidly changing economic environment? Built to Last, Good to Great, Hidden Value, The Knowing-Doing Gap, and Peak Performance are just a few of the books that are providing answers. -- Feeling Good: Creating Emotionally Intelligent Teams  By : Patsi Krakoff, Psy. D. When Daniel Goleman wrote his landmark books on emotional intelligence in the 90's ( Emotional Intelligence, 1995, Working with Emotional Intelligence, 1998), managers in organizations everywhere nodded heads in agreement. Finally, what they knew to be true about dealing with people had a name and was clearly articulated. This article examines emotional intelligence in teams. -- Facing Conflict: Tough Conversations  By : Patsi Krakoff, Psy. D. Managers spend an inordinate amount of time putting out fires, particularly interpersonal ones. Some estimate a manager spends 20 percent of his or her time managing conflict of one degree or another. -- Flipping the Coin for Talent: How Well are You Hiring?  By : Patsi Krakoff, Psy. D. Everyone agrees that talent is an important competitive advantage, but surprisingly, three out of four companies do not have a priority talent management program. Hiring processes are often random and decisions based on intuition. In many cases, hiring decisions have success rates similar to flipping a coin! -- Changing Minds: How Hard Is It?  By : Patsi Krakoff, Psy. D. Changing the behavior of people is the most important challenge for leaders of businesses trying to compete in unpredictable environments. -- Managing with Emotional Intelligence: Developing Empathy  By : Patsi Krakoff, Psy. D. The business community has embraced the concept of emotional intelligence and its importance ever since Daniel Goleman's best-selling book, Working with Emotional Intelligence (1998). But the challenge is to demonstrate that such competencies can be acquired and when they are, that they significantly impact employee performance. -- Beware of Busyness: Focused Willpower for Purposeful Action  By : Patsi Krakoff, Psy. D. Only about 10 percent of managers work purposefully to get important work done, according to a ten-year study of managerial behavior in a variety of industries. The other 90 percent lose their potential by busily engaging in non-purposeful activities, procrastinating, detaching from their work, and spinning wheels needlessly. -- Bullies in the Workplace  By : Patsi Krakoff, Psy. D. The fact that the phrase "going postal" has become common workplace jargon is a significant commentary. While workplace murders and assaults are in the media, far more frequent are incidents of bullying and intimidation. -- Generations at Work: Boomers, GenXers & Nexters  By : Patsi Krakoff, Psy. D. Never before in the history of the workplace are so many different age groups working together in such close quarters. Veterans, Baby Boomers, GenXers and now the Nexters are working shoulder to shoulder, cubicle to cubicle. Never have so many different generations with such diversity in worldviews and work philosophies been asked to team up and work together. -- From Complaints to Commitments  By : Patsi Krakoff, Psy. D. The objects of disaffections may vary but griping is always in season at work. When things go from bad to worse the discussions end up in the manager's office. When they don't, they form an undercurrent of discontent and resentments that is counter-productive. -- Creating an Execution Culture – A Leader’s Most Important Job  By : Patsi Krakoff, Psy. D. In the year 2000 alone, forty CEOs of the top 200 companies on Fortune’s 500 list were removed – fired or made to resign. When 20 percent of the most powerful business leaders lose their jobs, something is clearly wrong. -- Understanding Basic Human Behaviors at Work: What Drives You?  By : Patsi Krakoff, Psy. D. One of the earliest studies of human behavior at work was done at AT&T's Western Electric Hawthorne Plant from 1927 to 1932 by Harvard's Elton Mayo. Their principle findings are still relevant today: when workers have an opportunity to contribute their thinking and learning to workplace issues, their job performance improves. -- Employee Engagement: Running on 1/3 People Power  By : Patsi Krakoff, Psy. D. According to research, only 29 percent of employees are motivated and energized. What, then, is happening to the other two-thirds of people working in organizations? -- Where Have All the Good Managers Gone?  By : Patsi Krakoff, Psy. D. Nobody aspires to being a good manager these days. So much attention and resources are devoted leadership development, and everyone wants to be a great leader. Yet leaders all have to manage people. The separation of management from leadership is dangerous. Leading without good management results in a failure to execute. Let’s get back to good, strong managing. But what does that mean? -- Once Again, Just How DO You Motivate People?  By : Patsi Krakoff, Psy. D. You know you have a talented group of people working for you. But all of this talent is meaningless if you cannot raise the bar and motivate people to produce their best work ever, for you and your team, right now. And what if, like the results of the Gallup Organization’s study of engagement at work, some of your people are not fully dedicated to their jobs? What if 1/3 of your team members are disengaged? This article reviews the basics of motivating people at work. --	Customized Newsletter Services: All-in-One Ezine Services, How to Broadcast Your Ezine, 25 Proven Ways to Grow Your Ezine List - click on this link. Newsletter Nuggets: Bi-monthly ezine with tips to make your ezine tasks easy - click on this link. Ezine Notifications Article RSS Feeds New Stuff About Us Link to Us Contact Us Privacy Policy Terms of Service

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