Articles in Home | Personal Development Articles | Communication Title|Newest|Oldest Great Expectations: The Boss/Direct Report Tango  By : What should a leader expect from a direct report and what can the latter expect from the leader in return? When both parties have clear expectations, the relationship is smooth like a tango. If one person gets out of step, however, the ensuing relationship makes for discord. Here's a list of expectations that each can clarify with the other. ==== No More Jerks at Work: Preventing Desk Rage  By : It’s a sign of the times when a well-known Stanford professor and best-selling author publishes a book titled The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t (Warner Business Books, 2007). Certainly, everyone knows what Robert I. Sutton is talking about. We’ve all experienced the nastiness of a tormentor or unconstrained egomaniac who abuses power and intimidates others. Jerks do not go undetected for long. Raging maniacs are easy to catch and discipline. More often, however, real damage occurs after covert backstabbing and hypocrisy. -- No More Jerks at Work: Preventing Desk Rage  By : Patsi Krakoff, Psy. D. It’s a sign of the times when a well-known Stanford professor and best-selling author publishes a book titled The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t (Warner Business Books, 2007). Certainly, everyone knows what Robert I. Sutton is talking about. We’ve all experienced the nastiness of a tormentor or unconstrained egomaniac who abuses power and intimidates others. Jerks do not go undetected for long. Raging maniacs are easy to catch and discipline. Maximize Your Meetings  By : Patsi Krakoff, Psy. D. Meetings, like death and taxes, are an inevitable fact of business life. Many, unfortunately, turn out to be a huge waste of time. Some companies schedule them so automatically that staff members’ energy is completely zapped, replaced by apathy and boredom. What can you do to ensure your meetings are productive and useful—not just socially satisfying? -- Changing Minds: How Hard Is It?  By : Patsi Krakoff, Psy. D. Changing the behavior of people is the most important challenge for leaders of businesses trying to compete in unpredictable environments. -- Managing with Emotional Intelligence: Developing Empathy  By : Patsi Krakoff, Psy. D. The business community has embraced the concept of emotional intelligence and its importance ever since Daniel Goleman's best-selling book, Working with Emotional Intelligence (1998). But the challenge is to demonstrate that such competencies can be acquired and when they are, that they significantly impact employee performance. -- Tough Conversations: Talking Over What Really Matters  By : Patsi Krakoff, Psy. D. Some conversations are so difficult that we do anything to avoid them. Then, when things have really built up, we finally have no choice but to confront the issue, and the person. -- Two Ears and Only One Mouth: How Well Do You Listen?  By : Patsi Krakoff, Psy. D. It has been said that there is a reason that God gave us two ears and only one mouth. Listening is such a crucial activity yet we devote so little effort to doing it well. It is essential for building healthy relationships and successful partnerships. Here are some important facts and techniques that can help improve your listening and interpersonal skills. -- The Art of Asking the Right Questions  By : Patsi Krakoff, Psy. D. Fifty percent of good communications is good listening. Asking the right questions must precede good listening. Good questions pave the way for good communications. -- Bargaining to Win  By : Patsi Krakoff, Psy. D. Without signing up for the Harvard Negotiating Project, how can you effectively bargain to get what you want? -- Presentations that Persuade and Motivate  By : Patsi Krakoff, Psy. D. Almost everyone gets a little nervous about having to make a presentation in front of a group. Some people say they would rather have a root canal than go through the anxiety of delivering a speech. --	Customized Newsletter Services: All-in-One Ezine Services, How to Broadcast Your Ezine, 25 Proven Ways to Grow Your Ezine List - click on this link. Newsletter Nuggets: Bi-monthly ezine with tips to make your ezine tasks easy - click on this link. Ezine Notifications Article RSS Feeds New Stuff About Us Link to Us Contact Us Privacy Policy Terms of Service

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